We are committed to making our facilities accessible to all visitors. We hope the following information will help you plan your trip to the Museum.

Ticketing

  • You’re advised to book an admission ticket to guarantee entry
  • Visitors with disabilities are entitled to the concessionary rate. Friends and carers of those with disabilities are admitted free of charge. Please book a ticket for both to ensure entry
  • See a full list of exhibitions and events at the Museum

Quiet times & areas

  • We are generally a quiet museum, but do get busier on the weekends. For the quietest time we recommend an afternoon weekday visit
  • If you would like to avoid busy hours and tours, please do get in touch so we can let you know which days are most peaceful
  • Although we do not have a dedicated quiet space, do get in touch ahead of your visit to check whether there is a space available for you to use

Large print guides & lighting

  • All interpretation is available in large print and can be found in all galleries. We update this as best as we can alongside our exhibitions, however if you are experiencing any issues then do speak to reception or one of our gallery stewards who will be very happy to help
  • Magnifying glasses are available on request
  • Some light levels in the Museum are lower to protect the collection. Visitors can request a torch from reception if needed
  • If you have a severe visual impairment please contact us and we will do our best to accommodate your needs

Subtitles

  • All films in the Museum and in our exhibitions are subtitled

Museum entrance & lifts

  • We have a lift to all floors. The dimensions are: width 80cm, height 200cm, length 140cm
  • There is a ramp leading to the front door

Wheelchairs

  • We have one non-motorised wheelchair available to borrow
  • To reserve the wheelchair please call our Visitor Engagement Manager on 020 7841 3600 or email tabi@foundlingmusuem.org.uk. If possible please give us 1 week’s notice
  • Unfortunately we cannot provide assistance for using the wheelchair. Should you need assistance we recommend bringing a friend with you who will be admitted free of charge
  • We do permit mobility scooters, but please note the width restrictions of the lift

Seating

  • Visitors can sit on the green chairs and pews located on all floors
  • We have lightweight folding chairs available for use by visitors, there are 9 in total. These are located next to the lift on all floors except the 2nd floor. Please help yourself
  • Visitors are very welcome to bring their own folding stools if preferred

Accessible toilets

  • We have two accessible toilets, located on the ground floor and lower ground floor
  • We do not have a changing places toilet
Assistance dogs
  • All assistance dogs are welcome at the Museum
  • A water bowl is available on request, please ask at reception if you would like to use it
  • There is a park in front of the Museum should your dog need to use the bathroom
  • Unfortunately in order to protect the collection, we can only allow assistance dogs in the Museum. Even the best-behaved pets can have accidents.

Induction loops

  • Our induction loop located at the reception desk is currently unavailable, but we’re working on getting it fixed

Parking

  • The Museum does not have a dedicated carpark
  • Visitors with a Blue Badge for disabled parking may park outside the Museum on the single yellow line for up to 3 hours, or in the residents’ bays opposite the entrance. Blue Badges must be displayed at all times.
  • On Sundays parking is free in the spaces directly in front of the Museum, although space is limited

 

We welcome any feedback or ideas for improving access at the Museum. Please do get in touch with our Visitor Engagement Manager on +44 (0)20 7841 3600 or email tabitha@foundlingmuseum.org.uk