Ensuring everyone’s safety

Our highest priority is keeping all of our visitors, volunteers and staff safe. To this end, we’ve put in place a number of procedures and facilities, to ensure visiting the museum is a relaxing and enjoyable experience.

Timed tickets

To ensure generous physical distancing, we are limiting the number of people in the building through the introduction of timed tickets.

Everyone, including those eligible for free admission, must book in advance. You will need to choose a half hour time slot for your arrival. Book now via Art Tickets (please note Art Tickets doesn’t accept Amex).

Please note, if you book the last slot of the day, you should aim to arrive promptly to ensure you have time to visit the whole of the museum.

New entrance

Our entrance has moved to the right-hand side of the building and is accessed via Coram’s car park. The museum’s main entrance is now exit only. We have installed floor markings to encourage visitors to keep a safe distance.

On arrival

Please have your ticket with you – either printed or on your phone. If you are buying tickets for others, please ensure they know the name their ticket is under.

We have introduced a one-way route through the Museum. It is fully accessible and not complicated, but you will receive a map on entering.

We ask that everyone respects the physical distancing measures we have put in place and follows current government guidance on social distancing.

Enhanced hygiene

Automatic hand sanitiser dispensers have been installed throughout the building. Staff will regularly clean and disinfect door handles, taps, lift buttons and surfaces.

In the Shop, staff will serve you from behind a perspex screen. We would be grateful if visitors could avoid touching items unnecessarily. All payments will be by card only.

Masks and face coverings

Following Government guidelines, if you are able to wear a face covering we would ask you to wear one during your visit, for your safety and the safety of others. All staff and volunteers will also be wearing face coverings.


Unfortunately, we have had to close the cloakroom so please avoid bringing large bags with you.

Check our Visit page for access arrangements and travel options. Book online via Art Tickets.