Ensuring everyone’s safety

As we navigate our way out of this pandemic together, we’ve taken the decision to continue our enhanced procedures at the Museum beyond the 19 July 2021. For us, right now, it feels like the right thing to do.

Our highest priority remains keeping you and our dedicated team of volunteers and staff safe. We want your visit to us to be a relaxing and enjoyable experience, and we want to offer that at the same time as ensuring the safety of our team.

For these very good reasons, the below processes remain in place and will be reviewed at intervals, and any changes to them will be updated on this page.

Timed tickets

To continue to ensure generous physical distancing, we’re limiting the number of people in the building through timed tickets. We recommend that you book your tickets online in advance, including those of you eligible for free admission.

You will need to choose a half hour time slot for your arrival, and you can click here to book now. If you book the last slot of the day, it’s worth arriving promptly to give you the time you’ll need to enjoy everything that we have on display.

Masks and face coverings

Our staff will be wearing masks. If you’re able to, we kindly ask that you also wear a face covering for your safety and for the safety of other visitors, our volunteers and staff.

On arrival

Please have your ticket ready when you arrive – either printed or on your phone. If you’re buying tickets for others, please ensure they know the name their ticket is booked under.

We have introduced a fully accessible one-way route through the museum, installed floor markings to encourage keeping a safe distance, and ask that everyone respect each other and the physical distancing measures we have put in place.

Enhanced hygiene

Automatic hand sanitiser dispensers have been installed throughout the museum and our staff will regularly clean and disinfect door handles, taps, lift buttons and surfaces.

We encourage you to use contactless payment where possible, however we are now able to take cash.

Cloakroom

Unfortunately, we have had to close the cloakroom so please avoid bringing large bags with you.

Check our Visit page for access arrangements and travel options and click here to book online.