Ensuring everyone’s safety

Our highest priority is keeping all our visitors, volunteers and staff, safe. To this end, we’ve put in place a number of new procedures and facilities, to ensure visiting the museum is a relaxing and enjoyable experience.

Timed Tickets

To ensure generous physical distancing, we are limiting numbers of people in the building through the introduction of timed tickets.

Everyone, including those eligible for free admission, must book in advance. You will need to choose a half hour time slot for your arrival. Book now via Art Fund tickets (please note the Art Fund ticket system doesn’t accept Amex).

Please note if you book the last slot of the day, you should aim to arrive promptly to ensure you have time to visit the whole of the museum.

New Entrance

Our entrance has moved to the right side of the building and is accessed via Coram’s car park. Journeys through the building now begin on the lower ground floor, with our temporary exhibition, Portraying Pregnancy: from Holbein to Social Media. The museum’s main entrance is now exit only. We have installed floor markings to encourage visitors to keep a safe distance.

On arrival

Please have your ticket with you – either printed or on your phone. If you are buying tickets for others, please ensure they know the name their ticket is under.

We have introduced one-way route through the Museum. It is fully accessible and not complicated, but you will receive a map on entering!

We ask that everyone respects the physical distancing measures we have put in place.

Enhanced Hygiene

Automatic hand sanitiser dispensers have been installed throughout the building and staff will be regularly cleaning and disinfecting door handles, taps, lift buttons and surfaces.

In the Shop, staff will serve you from behind a Perspex screen. Items that have been handled should be left on a clearly marked trolley, to be safely quarantined. However, we would be grateful if visitors could avoid touching items unnecessarily. All payments will be by card only.


Unfortunately, we have had to close the cloakroom so please avoid bringing large bags with you.

Buggies and prams in the temporary exhibition

Please note due to the nature of the temporary exhibition space visitors with young children will need to leave their buggies in the foyer outside of this space, whilst looking around Portraying Pregnancy.

Check our Visit page for access arrangements and travel options. Book online via Art Fund tickets.